Delivery & Returns

DELIVERY

Ordered items are delivered to the transport company within 3 business days. The customer will receive the orders within 3-5 business days after the order date.

Order preparation time will extend if customer demands specific changes to be made or orders made-to-measure dresses. Exact dates will be agreed upon with the customer before proceeding the preparation of the order.

International orders are handed over to national mail service and may take about 2 weeks to deliver.

RETURNS

Standard products can be returned within 14 days after delivery date. Customer doesn't have to indicate any reason for doing so.

Used items cannot be returned. Customer should immediately return the product if he/she doesn't like it.

Return&Refund Process

Customer should call +90 543 502 22 55 to inform the seller about the return request. Seller makes an offer to make the customer happy with the ordered item to convince him/her to accept the goods if possible. 

If the customer wants to return the good anyway the sellers guides the customer to the next step.

Customer sends the goods to the seller with any delivery company indicating the address as Cumhuriyet Cad. No:1, Esenyurt/İstanbul.

When the products are handed over to the company address, dakkasinda.com team performs controls to ensure that the item is not used or hasn't any damage made by customer. Items should be in a condition that we can resell it as new.

When the checks are complete the seller calls the customer immediately to inform about the result. 

Payment will be refunded or the product will be delivered to the transport company within 3 business days.

If the seller accepts the refund all delivery costs are undertaken by the seller. If not, the customer should pay the delivery fee.

Return Conditions

Made-to-measure items cannot be returned if they meets the quality requirements indicated on the product info page and delivered in time agreed with the customer. Those items will be refunded if the measures doesn't comply with the measures sent by the customer or fabrics used differ from what agreed upon. 

Used and damaged items cannot be returned. The item should be new, clean and not worn out.